Job Description
Join Austex Solutions as a Remote Customer Service Representative and become the voice of excellence for our Austin-based clients! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. This role is perfect for detail-oriented communicators who thrive in dynamic environments and want to make a tangible impact on customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a flexible remote work structure while contributing to a company that values growth and innovation.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and technical issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining data confidentiality
- Collaborate with technical teams to escalate complex issues and track resolutions
- Meet/exceed performance metrics including CSAT scores, resolution time, and first-contact resolution
- Participate in ongoing training to master product updates and service protocols
Qualifications
- 1+ years of customer service experience in remote or hybrid environments
- Exceptional written/verbal communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- High-speed home internet and quiet workspace
- Ability to work flexible hours including evenings/weekends as needed
- Strong problem-solving skills and emotional intelligence
- High school diploma or equivalent; college degree preferred