Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative at Nexus Solutions Group. We're seeking empathetic professionals to deliver exceptional support from home while serving Philadelphia-based clients. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment. Perfect for detail-oriented individuals passionate about resolving customer challenges with excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvements to enhance service quality
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Proven ability to navigate multiple software platforms simultaneously
- Exceptional verbal/written communication and problem-solving skills
- Self-motivated with strong time management in remote settings
- Typing speed of 40+ WPM with high accuracy
- Experience with Salesforce or similar CRM systems preferred