Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking passionate professionals to deliver exceptional support experiences from the comfort of your Denver home office. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual environment. If you thrive in helping others and want to grow your career with a forward-thinking company, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to troubleshoot complex problems
- Meet/exceed KPIs for resolution time, customer satisfaction, and first-contact resolution
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with professional phone etiquette
- Strong problem-solving abilities with analytical thinking
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating effectively in a virtual team
- Flexibility to work evenings/weekends as needed for 24/7 support coverage
- Valid Colorado work authorization and U.S. residency requirement