Job Description
Join our award-winning customer support team as a Remote Customer Service Representative and become the voice of our brand! We're seeking passionate professionals to deliver exceptional service to North Carolina residents from the comfort of their homes. Enjoy zero commute, flexible scheduling options, and comprehensive benefits while making a real impact in your local community. Our cutting-edge virtual training ensures you're fully equipped to handle inquiries with confidence and empathy.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for quality and efficiency
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible hours including evenings/weekends
- Type 35+ WPM with strong computer literacy
- North Carolina residency required