Job Description
Join ConnectHub Solutions and become part of our award-winning customer service team! We're seeking passionate Remote Customer Service Representatives to deliver exceptional experiences to our clients across California and Florida. Enjoy the flexibility of working from home with weekly pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Why Join Us?
- Weekly pay with direct deposit
- 100% remote work from anywhere in CA or FL
- Comprehensive training and career development
- Health, dental, and vision benefits
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Maintain detailed customer records in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and productivity
- Identify and escalate product/service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Proficient with CRM software (Salesforce/Zendesk)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Strong typing skills (40+ WPM)
- Residency in California or Florida required