Job Description
Join Portland Connect Solutions as a Remote Customer Service Representative and become the voice of our thriving Portland community! We're seeking empathetic professionals to deliver exceptional support from home while representing our local values. Enjoy competitive pay, comprehensive benefits, and flexible hours in a role that makes a real difference in customers' lives. Our commitment to work-life balance and professional growth ensures you'll thrive in this fully remote position.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Portland-area clients
- Resolve customer inquiries with empathy and efficiency
- Maintain detailed records in CRM systems
- Collaborate with local teams to address regional needs
- Meet monthly performance metrics (CSAT, resolution rates)
- Participate in weekly team huddles and training sessions
- Identify process improvements for local customer workflows
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work independently in remote setting
- Basic proficiency with CRM software (e.g., Salesforce)
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts including weekends
- Portland metro area residency preferred