Job Description
Join our award-winning remote team as a Customer Service Representative! We're urgently seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy the flexibility of working from home while making a real impact. Competitive compensation, comprehensive benefits, and career growth opportunities await in this vital role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and refunds using Salesforce CRM
- Collaborate with technical team to troubleshoot complex issues
- Maintain detailed case notes and update customer records
- Identify upsell opportunities to enhance customer value
- Adhere to SLA metrics for first-contact resolution
- Participate in weekly training and performance reviews
Qualifications
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Ability to multitask in fast-paced digital environment
- High school diploma or equivalent; associate's degree preferred
- Reliable high-speed internet and quiet home office
- Available to work flexible shifts including weekends
- Experience with Zendesk or similar ticketing systems