Job Description
Join Coastal Connect Solutions and transform your career with our award-winning remote call center opportunities in Virginia Beach! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment designed for professional growth. No commute, no office politics—just flexible, impactful work serving Virginia's thriving coastal community.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads for continuous improvement
- Participate in ongoing training and product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficient with Windows, MS Office, and CRM platforms
- Quiet home office with reliable internet connection
- Ability to work evenings/weekends based on business needs
- Virginia residency required