Job Description
Join MemCare Solutions' award-winning customer service team and transform lives from home! We're seeking passionate Remote Customer Service Representatives to deliver exceptional support to our Memphis-based clients. This full-time remote role offers competitive pay, comprehensive benefits, and career advancement opportunities. As a vital member of our support ecosystem, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Our next hiring event is your gateway to a stable, flexible career in customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve billing, technical, and account issues using CRM systems and escalation protocols
- Document all interactions in Salesforce while maintaining 100% data accuracy
- Collaborate with cross-functional teams to resolve complex customer challenges
- Meet KPIs including AHT (under 180s), FCR (85%+), and CSAT (90%+)
- Participate in quarterly training on product updates and service excellence
- Contribute to process improvement initiatives through team feedback sessions
Qualifications
- 2+ years customer service experience with remote work preference
- Proficient in CRM platforms (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional communication skills with neutral or Southern US accent
- Ability to multitask across digital channels while maintaining quality
- High school diploma; associate degree preferred
- Reliable home office setup with high-speed internet and quiet workspace
- Flexibility to work evenings/weekends during peak seasons