Job Description
Join Columbus Connect Solutions as a Remote Customer Service Representative and become the heart of our client support operations! We're seeking empathetic professionals to deliver exceptional service from home while building rewarding careers in Ohio's thriving tech hub. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team leads to improve service protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Quiet home office with high-speed internet
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Ohio residency required