Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking passionate individuals in Chicago, IL and California to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and flexible remote work arrangements while making a meaningful impact. Our dynamic hiring event offers streamlined application processes and on-the-spot interviews.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills and active listening
- Ability to work independently in a home office environment
- High-speed internet connection and quiet workspace
- Flexibility to work evenings/weekends as needed
- Associate degree or equivalent combination of education/experience