Job Description
Join our award-winning remote team as a Customer Service Representative and become the voice of excellence for our Fortune 500 clients. We're seeking dynamic professionals in the Atlanta metro area to deliver exceptional support experiences. Enjoy flexible remote work arrangements with full benefits, competitive pay, and immediate start opportunities. At Apex Solutions Group, we invest in your growth through continuous training and career advancement pathways. Be part of a culture that values innovation, empathy, and work-life balance.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Identify upsell opportunities and promote value-added solutions
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid environment
- Exceptional communication skills with clear, articulate verbal abilities
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Type 40+ WPM with strong attention to detail
- Self-motivated with ability to work independently in remote setting
- Available for flexible shifts including evenings and weekends
- Residency in Atlanta metropolitan area required