Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home in Austin or New York. As a key member of our virtual team, you'll resolve inquiries, build customer loyalty, and contribute to our award-winning service culture. Enjoy a flexible remote schedule with comprehensive training, career growth opportunities, and a collaborative digital workspace. If you're passionate about problem-solving and thrive in dynamic environments, this is your chance to make an impact while working from anywhere in Austin, TX or NYC.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues, billing questions, and product concerns using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed monthly KPIs for response time, resolution rate, and customer retention
- Participate in weekly training sessions to master new products and processes
Qualifications
- 2+ years customer service experience in remote or hybrid environments
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional written/verbal communication skills with neutral accent
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating virtually with global teams
- Associate degree or equivalent professional certification preferred
- Experience in tech, healthcare, or SaaS industries a plus