Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and enjoy the flexibility of working from home with daily pay! We're seeking empathetic professionals in Jacksonville, FL and Georgia to deliver exceptional customer experiences. No commute, no hassle—just competitive pay and meaningful impact. Apply today and get paid tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Must reside in Jacksonville, FL or Georgia
- Available to work flexible shifts including weekends