Job Description
Join Our Award-Winning Remote Team in Detroit!
We're seeking passionate Customer Service Representatives to deliver exceptional experiences from home. Enjoy paid training, flexible schedules, and career growth opportunities while supporting Fortune 500 clients. No experience needed – we provide comprehensive training!
What You'll Gain:
- Competitive hourly pay + performance bonuses
- 4 weeks of paid training ($15/hr during training)
- Full benefits package (medical/dental/vision)
- Equipment stipend for home office setup
- Clear advancement paths to team lead/supervisor
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account updates
- Document interactions in CRM systems accurately
- Collaborate with support teams for complex issues
- Identify upsell opportunities through consultative selling
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Reliable high-speed internet connection
- Quiet, professional home workspace
- Ability to work independently with minimal supervision
- Flexible availability (including weekends/evenings)