Job Description
Are you a people person looking for a rewarding career without the commute? Apex Support Solutions is currently seeking dedicated Remote Customer Service Representatives to join our growing team in the Detroit area. We are committed to hiring individuals with a passion for service, regardless of prior experience.
As a Customer Service Representative, you will be the friendly voice and digital face of our brand. We offer a comprehensive training program to get you up to speed quickly, making this the perfect entry point for those starting their customer service journey. Enjoy the flexibility of working from home while building a stable career in a thriving industry.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve customer issues and complaints efficiently, ensuring high satisfaction scores and retention.
- Document all customer interactions accurately in our CRM system.
- Provide accurate information regarding products, services, and account status.
- Collaborate with team leads to improve service processes and customer experience.
Qualifications
- High School Diploma or GED required; equivalent work experience is a plus.
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication skills with the ability to speak clearly and listen actively.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work independently and manage time effectively in a remote setting.
- Must be 18 years or older.