Job Description
Join our award-winning remote customer service team! Global Support Solutions is seeking passionate Customer Service Representatives for our Fresno, CA-based operations. Enjoy the flexibility of remote work while delivering exceptional support to clients across North America. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities. Our upcoming hiring event is your chance to launch a rewarding career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics for quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience (remote preferred)
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong attention to detail and time management
- Availability to work evenings/weekends as needed