Job Description
Join our award-winning customer service team as a Remote Customer Service Representative based in Houston, TX! We're seeking compassionate professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on our clients' experiences.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data security protocols
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify process improvements to enhance customer experience
Qualifications
- Minimum 2 years customer service experience with remote work exposure
- Proficiency in CRM software (Salesforce preferred) and MS Office Suite
- Excellent written/verbal communication skills in English
- Strong problem-solving abilities with attention to detail
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends