Job Description
Welcome to Apex Global Support, a premier provider of client experience solutions. We are currently seeking Remote Customer Service Representatives to join our elite, distributed team. We are looking for dedicated professionals based in New York and Portland, OR who are ready to start immediately.
This is a fantastic opportunity for individuals seeking a stable, full-time remote position with a competitive compensation package. You will be the primary point of contact for our valued clients, ensuring their needs are met with precision and empathy. We provide all necessary equipment and training to ensure your success from day one.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex technical and billing issues by troubleshooting problems and providing clear, step-by-step solutions.
- Document all customer interactions and account status updates accurately in our CRM system.
- Collaborate with cross-functional teams to escalate issues and ensure comprehensive service delivery.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Meet and exceed daily and weekly performance metrics, including CSAT scores and Average Handle Time.
- Maintain a professional and positive demeanor in all customer interactions.
Qualifications
- High school diploma or GED is required.
- Minimum of 1-2 years of experience in customer service, technical support, or call center environments.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Excellent verbal and written communication skills with a strong focus on empathy.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a remote setting.