Job Description
We are seeking a dedicated Remote Customer Service Representative to join our growing team based in the Jacksonville, FL area. This is a fully remote position that allows you to work from the comfort of your home while providing top-tier support to our valued customers.
As a key member of our customer success team, you will be the voice of our brand, ensuring every interaction leaves a lasting positive impression. We offer a competitive salary, comprehensive benefits, and a supportive work culture.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document all customer interactions and account information in our CRM software.
- Provide detailed product and service information to help customers achieve their goals.
- Identify opportunities to upsell or cross-sell relevant products to existing clients.
- Collaborate with the internal team to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Proficient in using CRM software and Microsoft Office Suite.
- Reliable high-speed internet connection and a quiet home workspace.
- Ability to work flexible hours, including evenings, weekends, and holidays.