Job Description
Join our award-winning customer service team as a Remote Customer Service Representative based in Jacksonville, FL! At Apex Solutions Group, we empower our agents to deliver exceptional experiences while working from the comfort of home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment where your growth matters.
Why Choose Apex Solutions? Flexible scheduling, paid training, career advancement opportunities, and a culture that values work-life balance. We're committed to building diverse teams that reflect the communities we serve across Florida and Georgia.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT >95%)
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/inbound settings
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Strong typing ability (40+ WPM) and tech literacy
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Passion for helping customers and continuous learning