Job Description
Join our award-winning remote customer service team and kickstart your career in Jacksonville's thriving call center industry! ConnectCare Solutions is seeking motivated individuals with no prior experience for our entry-level customer service positions. Enjoy the flexibility of working from home while receiving comprehensive training and competitive benefits. We're committed to fostering a supportive, growth-oriented environment where your voice matters.
What We Offer:
- Industry-leading training program with certification
- Flexible remote work setup (equipment provided)Health, dental, and vision benefits
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (quality/speed)
- Collaborate with team members to resolve complex issues
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently with minimal supervision
- Customer service mindset (patience and problem-solving)
- Must pass background/drug screening