Job Description
Join our award-winning customer service team and build your career from the comfort of your home! Pacific Connect Solutions is seeking passionate Remote Customer Service Representatives to serve the Long Beach community. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact.
Why Work With Us?
- Full-time remote position with equipment provided
- Health insurance, 401(k) matching, and paid time off
- Career advancement opportunities in Southern California
- Supportive team environment with virtual team-building
Responsibilities
- Handle inbound/outbound calls for Long Beach-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions using Salesforce CRM system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with local support teams for complex issues
- Participate in ongoing product training
Qualifications
- 1+ years customer service experience
- High-speed internet and quiet home office setup
- Strong verbal communication skills
- Ability to work independently and as part of a team
- Proficiency with CRM software (Salesforce preferred)
- Flexibility to work evenings/weekends as needed
- Local Long Beach residency required