Job Description
Join Global Connect Solutions' award-winning customer service team! We're hosting a virtual hiring event for Remote Customer Service Representatives based in Memphis, TN. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment. As a key brand ambassador, you'll deliver exceptional experiences while working from home. Why Apply? • Industry-leading training • Health/dental/vision benefits • Career advancement opportunities • Paid time off • Equipment stipend for home office setup.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product training and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid role
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including weekends