Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support from the comfort of their homes in Minneapolis, MN. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while serving our diverse client base.
Why Work With Us?
- 100% remote work environment
- Competitive compensation with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality and productivity metrics
- Collaborate with team leads on complex customer escalations
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 2+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work flexible hours including weekends