Job Description
Join our award-winning team as a Remote Customer Service Representative and become the heart of our New Orleans community from home! At Big Easy Customer Solutions, we're revolutionizing local support with cutting-edge technology and authentic Southern hospitality. This full-time remote position offers competitive compensation, comprehensive benefits, and the flexibility to thrive professionally while staying connected to your roots. You'll be instrumental in delivering exceptional service to Louisiana residents, making a tangible impact in your own backyard.
What We Offer:
- Competitive salary with quarterly performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Home office equipment stipend
- Professional development stipend
- Virtual team-building events celebrating NOLA culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues for Louisiana residents
- Maintain accurate customer records in our CRM system
- Collaborate with local partners to resolve community-specific service needs
- Meet and exceed monthly performance metrics including CSAT and FCR
- Participate in weekly team huddles celebrating New Orleans milestones
- Contribute to process improvements using customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years of customer service experience, preferably in a remote setting
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible hours including some evenings/weekends
- Knowledge of New Orleans culture and local businesses a plus