Job Description
Join our award-winning customer support team as a Remote Customer Service Representative for our night shift operations. This fully remote position offers the flexibility to work from home while delivering exceptional service to clients across Tennessee and North Carolina. We provide comprehensive training, state-of-the-art virtual tools, and a supportive environment for career growth. Ideal candidates thrive in fast-paced settings and are passionate about problem-solving. Enjoy competitive pay, health benefits, and performance-based incentivesāall while working from the comfort of your home.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed key performance metrics (CSAT, FCR, AHT) while maintaining quality standards
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Participate in ongoing training to enhance product knowledge and service skills
- Support weekend/holiday coverage as needed to maintain 24/7 service levels
Qualifications
- High school diploma or equivalent; associateās degree preferred
- 1+ years customer service or call center experience (remote experience a plus)
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience ideal)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while maintaining strong team collaboration
- Flexibility to work nights (11 PMā7 AM CT) and occasional weekends
- Strong problem-solving skills and emotional intelligence under pressure