Job Description
Join the Apex Team – Work From Anywhere!
We are seeking a dedicated Night Shift Customer Service Representative to join our elite remote workforce based in Austin, Texas. If you thrive in a quiet, focused environment and excel at solving complex problems for our clients, this is the perfect role for you.
As a member of our support team, you will be the bridge between our premium clients and our services. We offer a competitive hourly rate, comprehensive benefits, and a culture that values autonomy and high performance.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat during assigned night shift hours.
- Investigate and resolve product inquiries, billing issues, and technical difficulties with a high degree of accuracy.
- Maintain detailed and accurate records of all customer interactions in our CRM database.
- Identify opportunities to up-sell products or services while adhering to compliance regulations.
- Collaborate with the day-shift team to ensure seamless continuity of customer care.
- Participate in daily stand-ups and training sessions to stay updated on product changes.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification preferred.
- Minimum of 1 year of experience in customer service or call center operations.
- Must be available to work rotating night shifts (e.g., 11:00 PM – 7:00 AM or 12:00 AM – 8:00 AM).
- Reliable high-speed internet connection and a quiet home office environment.
- Strong written and verbal communication skills with a focus on empathy and professionalism.
- Proficiency with MS Office Suite and CRM software (e.g., Zendesk, Salesforce).