Job Description
Join CustomerFirst Solutions as a Remote Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking dedicated professionals in Cleveland to deliver exceptional support to our local clients while enjoying the flexibility of remote work. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and a supportive virtual team environment. Apply today and become part of a company that values growth and work-life balance!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Cleveland-area customers
- Resolve customer issues efficiently using CRM systems and internal knowledge bases
- Process orders, returns, and account updates with precision
- Document all interactions in our customer service platform
- Collaborate with team leads to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and active listening skills
- Ability to type 35+ WPM with strong computer literacy
- Reliable internet connection and quiet home office setup
- Customer service mindset with problem-solving aptitude
- Ability to work independently and manage time effectively
- Willingness to commit to 4-week paid training schedule
- Ohio residency required for local client support