Job Description
Join Virginia Beach's premier remote call center team and transform your career from the comfort of your home! Coastal Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional support to our local community. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual work environment while making a real difference in your hometown. No commute, no office politics – just rewarding work with growth opportunities. We provide all necessary equipment and training. Ready to build your future in customer service?
Responsibilities
- Handle inbound/outbound calls for Virginia Beach residents with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with local support teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics (call quality, resolution rates, CSAT)
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center background ideal)
- Exceptional communication skills with clear Virginia Beach-area dialect
- Strong computer literacy with 40+ WPM typing accuracy
- Quiet home office space with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required