Job Description
Join Washington Connect Solutions as a Remote Customer Service Representative and become the voice of our Washington-based clients! We're seeking passionate professionals to deliver exceptional support from the comfort of their homes. Enjoy competitive compensation, comprehensive benefits, and the flexibility of a fully remote position while serving local businesses across the Evergreen State.
Why Work With Us?
- Work remotely anywhere in Washington
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat for Washington-based clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet monthly performance metrics for quality and resolution time
- Participate in quarterly training on product updates and service protocols
Qualifications
- Minimum 1 year of customer service experience
- High school diploma or equivalent; college degree preferred
- Reliable home office setup with high-speed internet
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Residency in Washington state required