Job Description
Join our award-winning team as a Remote Customer Service Representative in Wichita, KS! We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of remote work. With comprehensive paid training and career advancement opportunities, you'll become a vital part of our client's success story. Enjoy competitive pay, benefits package, and a supportive virtual environment where your growth matters.
Why Choose Us?
- 100% remote work opportunity
- Paid training program (4 weeks)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts (including weekends)
- Passion for helping others and attention to detail