Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home! We're seeking empathetic professionals to serve our San Antonio and Ohio communities with flexible scheduling and competitive compensation. As a vital part of our team, you'll resolve inquiries, build relationships, and contribute to our award-winning service culture. Enjoy zero commute, comprehensive training, and opportunities for growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with professionalism and patience
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in company systems
- Collaborate with team members to resolve complex issues
- Meet/exceed quality and productivity metrics
- Identify opportunities to enhance customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) highly valued