Job Description
Join GlobalConnect Solutions as a Remote Customer Service Specialist in Miami, FL! We're seeking passionate individuals to deliver exceptional support to our local Florida clients. Enjoy the flexibility of remote work while making a tangible impact in your community. Immediate start available!
Why You'll Love This Role:
- Competitive hourly pay + performance bonuses
- 100% remote work with Miami-based team culture
- Comprehensive training and career growth paths
- Health benefits and 401(k) matching
- Modern tech setup provided
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Miami-area clients
- Resolve billing inquiries, service issues, and technical support
- Document interactions using Salesforce and CRM systems
- Collaborate with local Florida partners for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in daily team huddles and training sessions
- Identify process improvements for local client needs
Qualifications
- 1+ years customer service experience (remote preferred)
- Fluent English with clear Miami/Southern dialect awareness
- Proficiency with CRM tools (Salesforce, Zendesk)
- High-speed home internet and quiet workspace
- Ability to work flexible hours including weekends
- Associate degree or equivalent experience
- Florida residency required for local client alignment
- Strong problem-solving and conflict resolution skills