Job Description
Join ConnectSolutions, a premier remote work provider, and launch your career as a Night Shift Call Center Agent from the comfort of your home in Cleveland, OH or Virginia. We're seeking dedicated professionals to deliver exceptional customer service during evening hours while supporting our clients' diverse industries. Enjoy competitive pay, comprehensive training, and a flexible remote work environment designed for work-life balance.
As a key member of our virtual team, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% customer satisfaction rate. No commute required—just reliable internet and a quiet workspace. This is your opportunity to grow professionally while making a meaningful impact.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account-related inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with virtual team members to ensure seamless customer experiences
- Adhere to HIPAA/GDPR compliance protocols during sensitive interactions
- Meet/exceed monthly KPIs for call resolution and customer satisfaction
- Participate in continuous training on product updates and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Proficient in typing (40+ WPM) and CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability to cover night shifts (10 PM - 6 AM EST)
- U.S. work authorization and Ohio/Virginia residency required