Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking dynamic Customer Service Representatives to deliver exceptional support to Fortune 500 clients in our state-of-the-art Dallas call center. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a vibrant, collaborative environment.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve complex customer inquiries regarding products/services
- Utilize CRM systems to document interactions and maintain accurate records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for seamless issue resolution
- Participate in continuous training programs to enhance product knowledge
Qualifications
- 2+ years call center or customer service experience
- Proficiency with Salesforce or similar CRM platforms
- Exceptional verbal communication and active listening skills
- Ability to thrive in fast-paced, metrics-driven environment
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree preferred
- Availability to work flexible shifts including weekends