Job Description
Join our award-winning customer service team and make an immediate impact! GlobalConnect Solutions is seeking dynamic individuals to fill multiple call center positions with immediate start dates in Philadelphia. No experience necessary – we provide comprehensive training to launch your career in customer service excellence. Enjoy competitive pay, flexible scheduling options, and a supportive work environment where your contributions are valued.
Why Choose Us?
- Same-week onboarding and paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement programs
- Clear career advancement pathways
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Participate in continuous improvement initiatives
- Maintain compliance with HIPAA/PCI-DSS regulations
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficient in Windows OS and MS Office Suite
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Background check and drug screen required