Job Description
Are you a results-driven professional looking for a Full Time opportunity in the heart of Texas? Join our dynamic team in Austin, TX as a Senior Customer Success Manager. We pride ourselves on offering a flexible work environment that respects your personal time. We are looking for individuals who are committed to excellence and can thrive in a fast-paced, remote-friendly culture.
Why Join Us?
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible working hours and the option for weekend shifts to accommodate global clients.
- Professional development and career growth opportunities.
At Apex Digital Solutions, we believe in empowering our team members to achieve a healthy work-life balance while delivering exceptional results for our clients.
Responsibilities
- Manage and grow a portfolio of enterprise-level client accounts to ensure high retention and satisfaction.
- Conduct regular business reviews and strategic check-ins to align on goals and KPIs.
- Act as the primary point of contact for client escalations and complex problem-solving.
- Collaborate with product and engineering teams to communicate feedback and drive product improvements.
- Identify upsell and cross-sell opportunities to maximize account revenue.
- Train and mentor junior team members on best practices.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or Client Relations.
- Strong proficiency in CRM tools such as Salesforce, HubSpot, or Pipedrive.
- Excellent verbal and written communication skills with a focus on client empathy.
- Ability to work independently and manage a flexible schedule, including weekend availability.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Valid driver’s license and willingness to travel for client meetings as needed.