Job Description
Join our award-winning customer experience team as a full-time remote Customer Support Specialist. ConnectSphere Solutions is seeking passionate individuals to deliver exceptional service to our global clientele. Enjoy the flexibility of working from home while making a tangible impact in a supportive, growth-oriented environment. We offer competitive pay, comprehensive benefits, and career advancement opportunities. If you thrive in dynamic settings and possess exceptional communication skills, this is your chance to excel in one of Cleveland's most sought-after remote positions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and process orders using CRM platforms
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training programs
Qualifications
- 2+ years customer service experience in call center or tech support
- Proficient in CRM systems (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Type 45+ WPM with strong attention to detail
- Ability to multitask in fast-paced environments
- High-speed home internet and quiet workspace
- Ohio residency required