Job Description
Join our award-winning customer support team as a Senior Customer Support Specialist! We're seeking empathetic and tech-savvy professionals to deliver exceptional remote support from the comfort of your home office. As a key member of our San Jose-based team, you'll resolve complex inquiries while enjoying competitive compensation, comprehensive benefits, and flexible scheduling. Our commitment to your success includes paid training, career advancement pathways, and a supportive virtual work environment.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Equipment stipend for home office setup
- Professional development opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex technical and billing issues with efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed quality and productivity targets
- Maintain detailed knowledge of products/services
- Provide feedback to improve customer experience
Qualifications
- 3+ years customer service experience in remote/hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- High-speed internet and quiet home workspace required
- Ability to work flexible hours including weekends
- Spanish bilingual preferred
- Associate degree or equivalent experience