Job Description
Join our award-winning customer service team in Boston's Financial District! We're urgently seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Uphold company values and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Typing speed: 40+ WPM
- Flexible availability including evenings/weekends
- Bilingual (Spanish/Portuguese) preferred
- Positive attitude under pressure