Job Description
Join ConnectServe Solutions' award-winning call center team in Chicago! We're urgently hiring motivated Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career growth opportunities. Our state-of-the-art downtown facility offers modern amenities and a supportive team environment. Immediate start dates available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads for continuous improvement
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and multitasking
- Ability to work flexible shifts (including evenings/weekends)
- Type 35+ WPM with high accuracy
- Positive attitude under pressure