Job Description
Join Our Award-Winning Call Center Team!
We're urgently hiring dedicated Call Center Agents for our Oklahoma City and Florida locations. As a top-rated BPO, we offer competitive pay, comprehensive benefits, and rapid advancement opportunities. Our next hiring event is on October 15th – don't miss your chance to start a rewarding career in customer service!
Why Join Us?
- Industry-leading training program
- Health/dental/vision insurance
- Tuition reimbursement
- Performance bonuses up to $500/month
- Modern, ergonomic work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service processes
- Participate in ongoing product knowledge training
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Microsoft Office
- Must pass background check and drug screen
- Flexible availability including evenings/weekends