Job Description
Join our award-winning customer service team at Global Connect Solutions! We're urgently hiring talented Call Center Agents for our San Francisco headquarters. As a key member of our dynamic support team, you'll deliver exceptional customer experiences while working in a collaborative, tech-forward environment. Our next hiring event is October 20, 2023 – don't miss this opportunity to launch your career with a company that invests in your growth!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools
- Meet/exceed performance metrics for call quality and resolution rates
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team leads to improve customer satisfaction processes
- Participate in ongoing training to master product knowledge
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree a plus
- Available for flexible shifts including weekends
- Fluent in English; bilingual Spanish a strong advantage