Job Description
Join our award-winning customer service team at PeakConnect Solutions! We're urgently hiring motivated individuals for immediate start in our Colorado Springs call center. No experience necessary – we provide comprehensive training to launch your career in customer excellence. Enjoy competitive pay, flexible scheduling, and a vibrant team environment. Perfect for career changers, recent graduates, or those seeking fast-track employment.
As a Fortune 500 partner, we offer career advancement opportunities, health benefits, and performance bonuses. Our state-of-the-art facility features ergonomic workstations and collaborative spaces. This is your chance to join Colorado Springs' fastest-growing customer service provider with same-week onboarding available.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed key performance metrics (average handle time, CSAT scores)
- Collaborate with team leads to improve customer experience workflows
- Participate in weekly training sessions to enhance product knowledge
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 50 WPM typing speed with 95% accuracy
- Strong verbal communication skills with neutral accent
- Ability to work flexible shifts (evenings/weekends as needed)
- Proficient in Windows OS and basic office applications
- Must pass background check and pre-employment drug screen
- Reliable transportation to our downtown Colorado Springs facility
- Previous customer service experience preferred but not required