Job Description
Join our award-winning call center team in Detroit! We're urgently hiring motivated individuals for full-time customer service roles with comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive hourly rates, performance bonuses, and career advancement opportunities in a supportive environment.
What We Offer:
- 2-week paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Modern downtown Detroit location
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Meet performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team to improve processes
- Adhere to compliance and security protocols
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer service mindset (empathy + patience)
- Reliable transportation to downtown Detroit
- Flexible availability (including weekends)
- Passion for helping others