Job Description
Immediate Start Available! Join our award-winning call center team in Raleigh, NC. We're urgently seeking dynamic Customer Service Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and career growth opportunities in a modern, supportive environment. No experience necessary – we provide all training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics (call quality, resolution rates, CSAT scores)
- Collaborate with team members to optimize customer solutions
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Windows OS and basic computer applications
- Ability to adapt in fast-paced, metrics-driven environments
- Flexibility to work evenings/weekends (required shift coverage)