Job Description
Join our award-winning customer support team at Albuquerque Connect Services! We're urgently hiring remote Call Center Agents to deliver exceptional service from home. This is your chance to build a rewarding career with flexible hours, competitive pay, and comprehensive benefits – all while supporting our vibrant Albuquerque community.
As a key player in our 24/7 support hub, you'll resolve inquiries for Fortune 500 clients, receive paid training on cutting-edge platforms, and enjoy uncapped growth opportunities. We're committed to your success with career advancement paths into leadership and specialist roles. Immediate openings available!
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve customer issues using CRM tools and knowledge bases
- Meet/exceed KPIs: 90% CSAT, 120 AHT, 25% FCR
- Document interactions accurately and maintain compliance records
- Collaborate with cross-functional teams for complex escalations
- Participate in monthly training sessions and performance reviews
- Support bilingual clients (Spanish/English) when needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years call center or customer service experience
- Typing speed 40+ WPM with 95% accuracy
- Quiet, dedicated home office with high-speed internet
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Must reside in Albuquerque, NM area