Job Description
Join our award-winning customer service team in Sacramento! We're urgently hiring motivated Call Center Agents for our state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. No experience necessary – we provide paid training!
Why Apply?
• Immediate start available
• Health/dental/vision benefits
• 401(k) with company match
• Performance bonuses
• Modern downtown location
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve inquiries using CRM software and knowledge base
- Meet/exceed KPIs (call quality, resolution time)
- Document interactions accurately in Salesforce
- Collaborate with team leads on process improvements
- Participate in ongoing training sessions
Qualifications
- High school diploma or GED required
- Strong verbal communication skills
- Ability to type 30+ WPM
- Comfortable with Windows OS
- Flexible availability (weekends/evenings)
- Positive problem-solving attitude
- No call center experience needed