Job Description
Join our award-winning team immediately! ConnectFirst Solutions is urgently hiring motivated Call Center Agents in Tampa, FL. We offer competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. This is your chance to launch your customer service career with a forward-thinking company dedicated to employee growth.
Why Join Us?
- Immediate start positions available
- Comprehensive health benefits package
- Career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve customer inquiries and troubleshoot issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and team-oriented mindset